This website is operated by Housify UK. These terms of use (together with the documents referred to in it, including our privacy policy, delivery info, payment and promo and return and refund policies) form a binding agreement (“Agreement”) between you and Us, under which you may use this site and order associated products and services offered through this site or application (together the “Services”).

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to these Terms and our Privacy Policy or any of our other policies referred to (including Delivery and Returns), or you are under 18 years of age, please do not use the Site.


We reserve the right to amend and alter these terms and any document referred to at any time. You are expected to check this page and its linked pages from time to time to take notice of any changes we make as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

What service do Housify provide on this website?

We provide online retail service, through our websites and mobile applications enabling you to purchase home decor, furniture, soft furnishings and more. We are always developing our product lines and service, and we may offer additional services or revise the scope of the Services at our discretion and with or without notice to you, and these terms of use will apply to all additional or revised Services. We also reserve the right to stop offering the Services.

Who owns this website?

This website is an online retail store owned by HOUSIFY YORKSHIRE LIMITED (“Us/We/Our”). Our registered company number is 12698839 and our registered office address is 50 Hoyland Road, Hoyland Common, Barnsley, England, S74 0PB.

How can I access

You can access the Services of Housify in any of the following ways, and by website or mobile visits:
1. By visiting as a guest without making a purchase (“Guest”)
2. By placing an order and creating an account (“Customer”)

Any reference anywhere in these terms to YOU, means you as a Guest or as a Customer with Housify.

 How do I create an account with Housify?

When you submit an order you will be prompted to create an account with us. You must be 18 years or older to create an account with Housify.

Are my account login details safe?

You agree that you are responsible for keeping your screen name and password for your account secret. You acknowledge that we are not responsible for third party access to your account that results from sharing your login or other account details or personal information by you or the theft or misappropriation of your screen name and password. We reserve the right to suspend your access to the Services or terminate your account if we suspect an unauthorised person is attempting to access it.

What information do you collect about me and my account?

Your submission of personal information through the store is governed by our Privacy Policy.

You only allow me to use the Site for personal use don’t you?

Your account is for your personal use only. You may not authorise others to use your account or attempt to use another member’s account without first obtaining their consent. You must NOT assign or transfer your account to any other person or entity.

You are solely responsible for you own actions and those of anyone using your account, and assume all liability regarding, (i) the information and content you or anyone using your account, submits on your behalf; and (ii) the information and content you or anyone using your account posts, transmits, publishes, or otherwise makes available through the Services.

You warrant that all goods ordered by you are for your own personal and domestic use and are not for re-sale, distribution or any other commercial use of a similar nature. The products sold by us are provided for private domestic and consumer use only.

We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.

Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud).

In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

As a customer, what important promises do I need to make to Housify?

When you visit this Site and/or submit an order you warrant and represent that you:

1. Are over 18 years old

2. Are using a payment card (credit or debit card) that is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered

3. Only provided information that is truthful, accurate and up to date. Have provided all the information requested to submit an order

5. Will use the Site in compliance with all applicable laws, regulations, ordinances, edicts or customs of the country in which you live

6. Are fully responsible for all use of your account and for any actions that take place using your account whether by yourself or any other person using your account

Choosing Products to order

Prior to submitting an order with us, you should review these terms.

Are each product images and specifications accurate? What if they are not?

Although make every effort for the product images and specifications to be as accurate as possible, the measurements indicated including dimensions, weights and capacities shown on our site are approximate and the images of the each item on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the products. On occasion the products that are delivered to you may vary slightly from those images.

How do I know what will fit in my home?

Please carefully read our product specification before placing an order as it contains important information you should consider. Reviewing our product specification is critical if you are ordering a ‘Made To Order’ product.

What is Housifys Price Promise?

We review our pricing on a daily basis to ensure we are bringing you the best price possible, however on the rare occasion that you do happen to find a product cheaper elsewhere we will try our best to not only price match but beat the price for you. This is not guaranteed.

Pricing information

How are prices displayed when I’m ordering?

All prices are shown in £ sterling and include VAT

What if there’s a mistake with the price and there’s a pricing error?

Although the price you pay is the price displayed on the site at the time we receive your order, there may be rare circumstances within or out of our control which results in the wrong price being displayed to you.

In such cases, if we discover an error in the price of goods ordered by you, we will inform you as soon as possible after you submit your order and provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods, you will receive a full refund.

Sale/outlet/Discounted item

We offer 5% off your first order, excluding any sale, outlet or already reduced items.

Stock Availability

Are all the goods on the site in stock and available?

We work in much the same way as a department store. Limited products are held in stock in our warehouse and available for fast dispatch. Some larger items including some furniture, lighting and more specialist pieces, we order these in for you and may take slightly longer to dispatch.

In the event that an item is temporarily out of stock, we will notify you of the delay as soon as possible, keep you regularly informed of the progress and dispatch it as soon as it arrives. Occasionally items will be more popular than expected and may sell out. We will contact you as soon as possible if we discover any possible delays to your order and offer you an alternative date or if that is not suitable, a full refund.

‘Made To Order’ products – Important terms

What about delivering ‘Made To Order’ products?

Our large collections include a variety of ‘Made To Order’ products such as (but not exclusively) headboards or sofas that are ‘Made To Order’ specifically for you in your chosen materials or dimensions. Delivery of these items will be agreed upon purchasing from us. From time to time, textiles or materials that make up our ‘Made To Order’ products may be out of stock with our manufacturers and this may lead to a delay in the estimated manufacture times. Should this be the case, it is our policy to notify you of the delay as soon as possible, keep you regularly informed of the progress and dispatch it as soon as it arrives.

Can I cancel a ‘Made To Order’ product? Can I return ‘Made To Order’ products?

By placing an order for a non-standard, ‘Made To Order’ product with us, you are deemed to have considered all these factors and any others that might affect the order, and accept that you are entirely satisfied that it is the correct product for you. You will not be able to change the order once the item has been entered into production.

You can’t cancel a ‘Made To Order’ product nor can you return a ‘Made To Order’ product.

Returns & Refunds

Due to us offering a free delivery service, we do not cover any returns.

The purchaser (you) are responsible for arranging return shipping and all associated fees. If you are shipping an item over £30, we advise using a shipping service that provides tracking, or purchasing shipping insurance to ensure we receive your returned item.

Returns MUST be reported within 14 days of receiving your order. You can return your order within 14 days of delivery. Items must be in their original packaging and in a re-saleable, re-sellable condition. ‘Made To Order’ items are non returnable.

Once we receive your returns request, if accepted, we will be in touch with a returns address. Please note that some products on our website are delivered directly from one of our UK mainland based suppliers and we may ask you to return directly to them or to one of our own Yorkshire based addresses.

Once received back at a returns depot and inspected, a refund will be issued in due course. Due to us offering free delivery service on orders over £100, we have the right to reserve up to a 20% re-stocking fee of the overall order value.

Payment & Promotions

What payment methods are accepted?

We currently accept payments via PayPal & Klarna. You can also pay with your debit or credit card via PayPal, you do not have to have a PayPal account.

Only one discount or promotional code can be used at a time. We reserve the right to amend discounts at anytime.

What currency is displayed on the Site? Do you include taxes and customs duties?

All prices quoted on our website are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. All transactions are made in GBP pounds sterling (£).

I don’t want to have an account anymore; how do I delete it?

You may delete your account any time after your active orders have been delivered.

We reserve the right to suspend or terminate your access to any of the services, without notice, for any reason (including if you fail to pay any amount due or we become aware of any breach of these Terms). We also reserve the right to remove your account information or data from our services and any other records at any time.

How do I make a complaint to Housify?

We do apologise if you feel our service hasn’t been as you’d expect. If you wish to make a complaint then please contact us 

We aim to have a first response within 48 working hours, however in busier periods this may take a little longer.  

What about all of the usual legal terms, like disclaimers, warranties, indemnities etc?

We hope that these Terms are clear for you, we try our best to avoid the legal jargon but some sections have to be included to protect you and to protect us. Please read this section carefully. 

Disclaimer of Warranties

This section will apply to the maximum extent permitted by applicable law.

We will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website We disclaim liability for, and no warranty, representation, condition or other term is made with respect to, the connectivity and availability of the Services.

Opinions, advice, statements, offers, or other information or content made available through the Services, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. We do not: (i) warrant or guarantee the accuracy, completeness or usefulness of any information provided on the Services, or (ii) adopt, endorse or accept responsibility for the accuracy or reliability of any opinion, advice, or statement made by any party other than us. Under no circumstances will we be responsible for any loss or damage resulting from anyone’s reliance on information or other content posted on the Services, provided through the Services, or transmitted to or by any Guests or Customer.

We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Limitation of Liability

To the maximum extent permitted by law, we will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

  1. economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
    2. loss of goodwill or reputation; or
    3. special or indirect losses;
    4. suffered or incurred by that party arising our of or in connection with the provisions of any matter under these terms and conditions.

Our total liability to you in connection with these Terms or the use of the Services shall be limited as to either: (i) the price paid for any goods or services purchased by you as Customer; or (ii) £100 if you are a Guest.

Nothing in these Terms will limit or exclude our liability for: (i) death or personal injury arising from our proven negligence; or (ii) fraud or fraudulent misrepresentations made by us. Nothing in these Terms affects your statutory rights as a consumer.


You agree to indemnify us, our officers, directors, employees, agents, and third parties for any claims, causes of action, debts, losses, costs, liabilities and expenses (including reasonable legal fees) relating to or arising, directly or indirectly, out of: (i) your, on anyone using your account’s use of or inability to use the Services, (ii) any content or information posted by you or anyone using your account, (iii) your or anyone using your account’s violation of these terms of use or your or anyone using your account’s violation of any rights of a third party, or (iv) your or anyone using your account’s violation of any applicable laws, rules or regulations.

We reserve the right, at our own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree to provide us with full co-operation if we choose to exercise this right.

You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

Links to other Third Party Sites

Where any of our sites contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Our Intellectual Property Rights

All rights in the designs, intellectual property and information on our site are owned by us or licensed to us. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. You may only view, reproduce or print the materials on this Website for the purpose of ordering goods from us and as authorised below. The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademarks or registered trademarks of us or our suppliers, manufacturers or content and technology providers or their respective owners. All rights reserved. You agree that the material and content contained within the Website is made available for your personal non-commercial use only.

Entire Agreement

These terms of use, and the pages throughout the sites and Services to which these terms refer, constitute a contract that governs the relationship between you and us. They cancel and replace any conditions that may have been agreed to in the past, even if not directly withdrawn or amended, and constitute the entirety of the rights and obligations in place between us. “If any provision of this Agreement is held illegal or unenforceable in a judicial proceeding, such provision shall be severed and shall be inoperative, and the remainder of this Agreement shall remain operative and binding on the Parties.