Privacy & Cookies

We believe it’s important to be as transparent and clear as possible when it comes to data collection. We have therefore carefully put together this document in an effort to make all related information accessible and understandable by yourselves. This Privacy Policy is effective from 1st November 2020.


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Housify (the “Site”).

Housify are committed to protecting all customer data and users of the site. This privacy policy governs the privacy of website users and our obligations as website owners to protect the information gathered from users of the website.

This privacy policy will also outline what we do with your information when you purchase an item from the website. As part of the process we will collect personal information including email addresses names and addresses to enable us to deliver our service and ensure items are delivered to the correct person at the right address.

When you visit the site, we also automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

These services are provided by Google and Facebook and allow us to provide our customers with an enhanced user experience.

Our website is managed and hosted in-house using WordPress and Woo Commerce. Woo Commerce supplies its eCommerce platform to businesses internationally. The platform provides us with all the necessary software and support to enable us to display our products online and process orders. Data storage on our website is protected on WordPress secure servers behind their own firewall which adds an extra layer of security.

When you make a purchase through the website, we collect certain information from you. This includes:

  • Your name
  • Billing address
  • Delivery address
  • Payment information
  • Email address
  • Telephone number

We will only ever contact you if we need to get in touch regarding your order.

We refer to this information as “Order Information.” WE DO NOT COLLECT any information about your credit or debit cards and NO PAYMENT INFORMATION is stored on our database.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use PayPal as a payment merchant to collect payment of goods bought from our website. You do not need to have a PayPal account in order to make a purchase. When an order is taken on our website, users will be directed to the PayPal payment gateway to complete the purchase using either your PayPal account, Credit or Debit card. Credit or Debit card data is stored by Woo Commerce and encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

This data is only stored for the purposes of a transaction and is removed from the system following completion of the transaction.

When you contact us using our contact form, we collect the following information:

  • Your name
  • Email address
  • Telephone number
  • Order / invoice number

We use your telephone number in case we need to contact you directly regarding your enquiry but mostly, contact will be done via email. Supplying your telephone number is completely optional.

The information you submit is only ever used for the purpose of your enquiry and we will only hold your details until the enquiry has been dealt with after which, your details will be automatically removed from our system

Your personal information

We use the Order Information that we collect generally to fulfil any orders placed through the site (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the site – you can read more about how Google uses your Personal Information at the following:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by clicking the following and changing your settings:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Facebook Page:

Additionally, if you are a European resident we note that we are processing your information in order to full fill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above.

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

The website and its owners (we) treat our customer data with the utmost care to ensure that it remains protected while a user is visiting the website and also when data is gathered via contact forms. No customer data is stored on this website other than for the purposes of processing and responding to enquiries and anything that relates to data being used during the course of business operations.

The website complies with all privacy and data protection requirements under United Kingdom law.

Our website may contain links within content to other websites that may be of interest to our users or that expand on information included in our web pages. These links should be clicked on at the users own risk and understand that once a user leaves our website, then they will be subject to the privacy protection of the website concerned and not the privacy policy as displayed on this website.

Whilst we take a proactive approach in assessing the quality of the websites we link to, we offer no guarantee that those websites will ensure that data is protected. We strongly advise users to read through the privacy policy information displayed on any website visited.

The owners of this website cannot guarantee or verify the contents of any externally linked website.

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At Housify, we want to make sure that the website we operate looks as good as possible but also is easy for you to use. To help us to do this, our website uses cookies.

Cookies help us to assess how you use our website and also how we can improve our website. This means we have the information we need to regularly evaluate whether our website really meets your needs. Some of the cookies we use improve the functionality of our website, so if you choose to disable cookies on your browser, you might find that you can’t access some aspects of our website, or that parts of the website don’t function in the way that you might expect them to.

Please see the “How We Use Cookies” section for more specific details about how we use cookies.

A cookie is a small file of letters and numbers that we put on your computer if you agree. Cookies allow us to recognise that you have visited our website before and remember your preferences.

Cookies can help us to remember your website login so that you don’t need to type it into the website every time you return, or to remember the goods that you have clicked to purchase on one page so that they are added to your basket.

Cookies also help us to collect information about the way you use our website which helps us to ensure any advertising that you see is relevant and useful to you.

How we use cookies

These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and to improve our website. We are required by law to provide you with clear and comprehensive information about the cookies that we use and if this page does not answer all of your queries you should contact us.

Our cookies do not store information which could be used to identify you personally, such as your contact details.

We use the following cookies:

Strictly Necessary Cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/Performance Cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality Cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of billing address or region).

Targeting Cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed.