Delivery

We offer FREE delivery on all orders over £100. Any orders below £100 will have a standard delivery charge of £6.95 applied upon check out. *Please note delivery to Northern Ireland, Ireland, Scottish Highlands, Islands and Channel Islands are not included within our delivery service. Please contact us for a quotation.

All of our estimated delivery timescales are found within the product page of the item you wish to purchase in the delivery information box.

Your order will be sent via one of our couriers depending on size and weight.

Smaller/Lighter Item Deliveries
Our smaller items are generally sent via couriers such as DPD, Parcel Force or APC. Many offer a tracking service and an ETC of arrival given. We will of course share this information where applicable to your order. Please leave a contactable mobile phone number to ensure the couriers can contact you via call or text to arrange delivery where possible.

Larger/Heavier Item Deliveries
For Larger item Deliveries, we generally use verified third party logistics companies who specialise in larger, bulky item deliveries. We aim to have your products delivered within the time frame which is located within each items individual delivery information box located below the product image.

For larger, heavier items, customer assistance may be required to help the driver/drivers. Delivery is strictly to ground floor only for insurance purposes.

We ask that when receiving a delivery to check the items before the driver leaves, to be able to return your delivery in the rare event of damage. If you do not manage to check goods upon delivery, we allow 24 hours after delivery for damages to be reported to us – claims for damages outside this period may be rejected.

One of our delivery team will contact you in regards to your delivery date which in most cases can include a ETA time slot informed by text or email. Deliveries are generally only available during the working week Monday-Friday, however during particularly busy periods, it may take a little longer to receive your delivery and our courier may attempt to deliver to you on Saturday or Sunday. Please make sure you can be available to take delivery of your product or input an address for delivery where someone can be present i.e. a work address or relative/neighbour.

Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endeavour to arrange a suitable alternative. Failed deliveries that have been agreed will result in re-delivery/cancellation charges.
Once a delivery slot is confirmed by the customer, it is the customer’s responsibility to ensure they will be available to receive the goods, otherwise a re-delivery charge will apply.

Please be aware it is the customer’s responsibility to check that any orders will fit through doorways, stairwells and staircases. This includes any tables with tops in excess of 220cm. If you are in any doubt, please talk to our team prior to delivery who can advise. A re-delivery charge will need to be applied should our team need to return or use more specialist equipment than the standard two-man crew.

Due to the weight and size of some of our products, once the team arrive, it is the customer’s responsibility to move any pets and minors out of harms’ way during the installation for safety reasons.